1. Who We Are
Solvico is a managed property services company providing cleaning, graffiti removal, pest control, and grounds maintenance across Hertfordshire and Greater London.
For the purposes of UK GDPR and the Data Protection Act 2018, Solvico is the data controller responsible for your personal data.
Contact: contact@solvico.co.uk · solvico.co.uk
2. What Data We Collect
We collect personal data when you submit an enquiry, request a quote, or apply to work with us:
- Full name
- Email address
- Mobile phone number
- Property postcode and address details
- Property information (type, size, occupancy status)
- Service requirements and job-specific details
- Preferred contact method
- For contractor applicants: trade experience, insurance status, and service areas
We also collect non-personal technical data automatically when you visit our website, including IP address, browser type, pages visited, and time on site. This is collected via cookies and analytics tools.
3. How We Use Your Data
- To respond to your quote request and provide a price for services requested
- To communicate with you via your preferred contact method
- To assign a vetted contractor to your job once confirmed
- To send before and after photo reports following job completion
- To follow up on outstanding quotes where you have not responded
- To request a review following a completed job
- To process contractor applications and manage contractor relationships
- To improve our website using anonymised analytics data
We will never use your data for unsolicited marketing without your explicit consent and will never sell your data to third parties.
4. Legal Basis for Processing
Contract performanceProcessing is necessary to provide the service you have requested.
Legitimate interestsFollowing up on quotes and requesting reviews after completed jobs.
Legal obligationWhere we are required to retain records for tax or legal compliance.
ConsentFor any optional marketing communications where you have explicitly opted in.
5. Who We Share Your Data With
- Vetted contractors — your name, postcode, contact preference, and job details are shared with the contractor assigned to your job
- Google — analytics and advertising services, subject to your cookie consent
All third party processors are required to handle your data securely and in compliance with UK GDPR. We do not transfer your data outside the UK or EEA except where adequate protection is in place.
6. How Long We Keep Your Data
Enquiries that did not convertDeleted after 12 months
Completed client recordsRetained for 6 years for accounting and legal compliance, then securely deleted
Contractor application dataRetained for 24 months from application date unless an active contractor relationship exists
Website analytics dataRetained in anonymised form for up to 26 months
7. Your Rights
Under UK GDPR you have the following rights:
Right of AccessRequest a copy of the personal data we hold about you.
Right to RectificationAsk us to correct inaccurate or incomplete data.
Right to ErasureRequest deletion of your data where there is no legitimate reason to retain it.
Right to Restrict ProcessingAsk us to limit how we use your data.
Right to Data PortabilityReceive your data in a structured, machine-readable format.
Right to ObjectObject to processing based on legitimate interests.
To exercise any of these rights contact us at contact@solvico.co.uk. We will respond within 30 days at no charge.
If you are not satisfied with our response you have the right to lodge a complaint with the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
8. Cookies
Our website uses cookies:
Essential cookiesRequired for the website to function, cannot be disabled.
Analytics cookiesHelp us understand how visitors use our site, only set with your consent.
Advertising cookiesUsed by Google Ads to measure performance, only set with your consent.
You can manage cookie preferences at any time via the cookie settings on our website or by adjusting your browser settings.
9. Security
We use industry-standard security measures including:
- HTTPS encryption across all pages of solvico.co.uk
- Secure database storage with access controls
- Regular review of third party processor security standards
In the event of a data breach likely to result in risk to your rights, we will notify the ICO within 72 hours and inform affected individuals without undue delay.
10. Changes to This Policy
We may update this policy from time to time. When we do we will update the date at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.
Questions about your data?